Terms & conditions

This website is operated by VersionOne Travels. Throughout the site, the terms “we”, “us” and “our” refer to VersionOne Travels. VersionOne Travels offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE WEBSITE TERM

By agreeing to these Terms of Service, you represent that you are at least Be at least 18 years of age, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. You possess the legal authority to create a binding legal obligation.

SECTION 2- GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit/debit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit/Debit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

By agreeing to the terms you are giving full consent and complete authority to VersionOne Travels to purchase best travel insurance on your behalf from third-party global insurance providers or insurance online marketplace. VersionOne Travels is not responsible for any medical claims on damages, accidents or deaths during travel. It is Customer’s or User’s responsibility to validate information present in the documents we provide or request for more insurance policy documents. All insurance related questions, claims, concerns or issues should be directly dealt with the insurance provider or the agent provided in the visa letter. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. We make best efforts to make reservations based on your request however using reservations provided on the website for visa purposes is at your (Customer or user) own risk and we are not responsible for visa rejections or insurance claims. We have absolutely no bearing over granting/denial of the visas by consulates.

SECTION 4 - MODIFICATION TO THE SERVICE AND PRICES

In case the total price for the ticket changes/rises before date or time of issuance, customer takes full financial responsibility. In the event that an airline publishes a fare at one price and later determines not to honor that fare at that price, VersionOne Travels is not responsible and cannot honor the price that was originally listed by the airline. Only the airline can determine whether or not to honor the misstated price. We will do our utmost to keep to the prices as quoted. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Also, VersionOne Travels cannot guarantee that goods and services advertised on the website may be available when ordered. VersionOne Travels reserves the right at any time to reject, amend, cancel or terminate any order without prior notification.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall VersionOne Travels, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 144 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless VersionOne Travels and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Rivers State, Nigeria.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - LEGAL DISCLAIMER

Versiononetravels.com is not affiliated with the European Union, the EU Council or any other government agency. Versiononetravels.com is a private publishing website that does not issue visas.

We have made all reasonable efforts to ensure that the contents/services are correct. However, we do not guarantee the completeness or accuracy of information and shall not be responsible for any errors, omissions or inaccuracies. Any or all of the content is only for informative purpose & is in no way legally binding.

SECTION 21 - SECURE SERVER INFORMATION

This website was created and it is hosted in servers located different parts of the world. Anybody with access to the world wide web can access our website www.versiononetravels.com. Access to the site “www.versiononetravels.com. ” is free of charge. Access and telecommunications network costs are the responsibility of the visitor to the site, as per the procedures determined by his access supplier and telecoms operator.

SECTION 22 - LEGAL POLICY

The legal policy establishes the legal relationship between you as the user of our website and www.versiononetravels.com. The legal policy is not related to any legal advice or services. However, as individual situations may arise beyond what is included in our information guide, we do recommend that you contact the Embassy or Consulate of the country you intend to visit. VersionOne Travels does not issue the Visa and cannot offer any specific legal advice under any circumstances.

SECTION 23 - REFUND POLICY

Once you place an itinerary order with us and make the payment, you will receive an email confirmation from VersionOne Travels to notify you that we have received your order and payment.

If you need amendments to your itinerary in terms of date changes or travel changes, we do unlimited reasonable corrections for you at an additional cost.

Applicable paid cost will be refunded under certain conditions, namely: -If clients didn’t utilize the booked services, except visa and flight booking.
- If any mistakes happen by VersionOne staff, which will be reviewed again before refund.

Also some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers.

Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

Refunds will NOT be given under the following circumstances :

We DO NOT provide refunds for flights, hotels and Visas when your visa is denied. • All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded. • No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances. • Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price. • Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed. If client asks for the utilized or partially utilized service. For ticket booking and all visa services. Any major mistakes happen from the client's side. We are not informed prior to cancellation of any services as per cancellation policy. Any violation of terms and condition or any other policies by VersionOne Travels. Non-Refundable flight Tickets We are not informed of any refundable condition as soon as it occurs or before 30 days. The Refund claims process is as follows: The complaint must be officially registered in VersionOne Travels, so we can calculate the amount of refund due. Refunds are processed within 30 days of our receiving complete information from the client. Refunds will be done only through the Original Mode of Payment. VersionOne will charge a fee for processing the request for refund. Send an email to refunds@versiononetravels.com with your name and email address requesting a refund.

SECTION 24 - CANCELLATION POLICY

We understand that life does not always work out as expected. There will be occasions when we all have to change our diaries or plans. We equally hope that you realize that when you apply for any product or services with us, we allocate a person or persons to provide the service you requested by uploading these service to government website or to another 3rd party. In doing so that/those services we are literally blocking service facility in 3rd party and allocating the payment to them. In an effort to be fair to everybody we ask for a minimum of 6 hours’ notice if you need to cancel or defer or postpone the service you have booked through our website versiononetravels.com. In the event of you having to do so, we will charge expense or loss that we incur for services you have booked from the charge that you have paid at the time of service booking. For visa booking, if the user happens to cancel services, this is consider as Zero or Non-Refundable condition.

SECTION 25- CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at ph@versiononetravels.com